Data Centre Services

IFL’s service to you should be invisible – non-intrusive, non-threatening in a business sense – and constantly available. And yet there are times when you’ll need our involvement. That’s why we’ve put together a competitive offering of data centre services which are available at your discretion to save you time and/or money.

Standard Services

IFL are passionate about two things: system uptime and client service. For that reason, when we built our facilities, we always envisaged industry-leading systems and levels of support. All of our colocation packages include as standard:

• 24*7*365 manned helpdesk
• 24*7*365 technical support engineers.

We guarantee a response within the hour as part of our standard SLA.

NOC – systems monitoring

Your relationship with your systems is almost a personal one. You know what tweaks they need, the optimum environment for them to coexist in, and early warning signs. So how can you keep up with all of those indicators when your systems are offsite?

Relax. IFL provide a full, bespoke suite of monitoring tools so that you can see how your systems are behaving 24*7. We provide:

• 24*7*365 Facility Monitoring
• Facility power supply characteristics including voltage, frequency, current and harmonics
• Online individual rack power consumption,
• Humidity and temperature monitoring /control
• Leak detection
• Critical infrastructure monitoring
• Network monitoring.
• You’re never more than a screen away from your systems.

Emergency Response

So what happens when it all goes wrong? You’ve paid for colocation services – but what happens when your systems start to misbehave?

That’s when our emergency response team come into play. Our Operations Centre is geared up 24 hours a day with the sole aim of minimising any downtime to your business by providing the quickest response.

Our trained engineers will carry out your instructions with the sole aim of preventing downtime and keeping your systems up and running. Typical requirements from our clients include:

• Power cycling of equipment
• Reporting status indications
• Basic configuration changes.

You can’t always be there at a time of crisis. But we will be.

Scheduled Engineering

We expect all of our partners to be IT literate and to take responsibility for their own systems maintenance. But there are times when it may be costly or inefficient for you to send your own personnel to our site. That’s why we maintain a team of highly-trained support professionals who will undertake routine tasks on your behalf, or facilitate business-critical work when your people are unavailable.

These services might include:

• Tape Rotation
• Tape dispatch to third party media storage
• Data Cabling
• Server Racking
• Secure delivery, tracking and storage
• Hardware swapping
• Systems configuration

Normally, these services will be scheduled in as part of IFL’s Operations Centre’s regular working hours of 8am – 8pm Mon-Fri, and 9am – 5pm Saturday. However, we can also provide these services out of hours - as you would expect.